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Product Support Policy

The product support levels for the NVIDIA Run:ai software are as follows:

Critical Bug Fixes
Important Bug Fixes

Full support

X

X

Extended support

X

N/A

  • Full support period: Months 0-9 following the release date of a Major Version.

  • Extended support period: Months 10-12 following the release date of a Major Version.

  • End of support: Occurs at the conclusion of month 12 following the release date of a Major Version.

For specific versions, see Product version life cycle.

Definitions:

  1. Critical Bug: a bug that represents a severity 1 support ticket, as listed in the NVIDIA Run:ai support agreement.

  2. Important Bug: a bug that represents a severity 1 or severity 2 support ticket, as listed in the NVIDIA Run:ai support agreement.

Notes:

  1. Versioning: NVIDIA Run:ai versioning follows Semantic Version (SemVer) numbering scheme, “Ma.Mi.Pa”, where:

    • Ma.Mi is a major version that contains new features, bug fixes and security updates (“Major Version”).

    • Pa is a patch level version that is focused on bug fixes and security updates. NVIDIA Run:ai version release dates are listed in the NVIDIA Run:ai product documentation.

  2. NVIDIA Run:ai Components: NVIDIA Run:ai is built from 3 components: NVIDIA Run:ai Control Plane, NVIDIA Run:ai Cluster and NVIDIA Run:ai Command Line Inference (CLI). For full details about NVIDIA Run:ai system components, see System components.

    • NVIDIA Run:ai Control Plane, NVIDIA Run:ai Cluster & NVIDIA Run:ai CLI are always released together with the same version number.

  3. Supported Environments: Enterprise Support applies to an NVIDIA Run:ai environment built with the following components:

    • NVIDIA Run:ai Control Plane of a version equal to or greater than the versions of each of the NVIDIA Run:ai Clusters.

    • NVIDIA Run:ai CLI of a version equal to the version on the NVIDIA Run:ai Cluster.

  4. From time to time, NVIDIA Run:ai may provide deprecation notices under the product documentation of the applicable NVIDIA Run:ai version.

  5. NVIDIA Run:ai support periods are governed by the terms of the NVIDIA Cloud Agreementarrow-up-right or NVIDIA Software License Agreementarrow-up-right, as applicable, including the Service Specific Terms for NVIDIA Run:ai Control Plane Servicearrow-up-right.

Last update: March 22, 2026

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