# Product Support Policy

The product support levels for the NVIDIA Run:ai software are as follows:

|                  | Critical Bug Fixes | Important Bug Fixes |
| ---------------- | ------------------ | ------------------- |
| Full support     | X                  | X                   |
| Extended support | X                  | N/A                 |

* Full support period: Months 0-9 following the release date of a Major Version.
* Extended support period: Months 10-12 following the release date of a Major Version.
* End of support: Occurs at the conclusion of month 12 following the release date of a Major Version.

For specific versions, see [Product version life cycle](https://run-ai-docs.nvidia.com/self-hosted/support-policy/product-version-life-cycle).

Definitions:

1. **Critical Bug**: a bug that represents a severity 1 support ticket, as listed in the NVIDIA Run:ai support agreement.
2. **Important Bug**: a bug that represents a severity 1 or severity 2 support ticket, as listed in the NVIDIA Run:ai support agreement.

Notes:

1. Versioning: NVIDIA Run:ai versioning follows Semantic Version (SemVer) numbering scheme, “Ma.Mi.Pa”, where:
   * **Ma.Mi** is a major version that contains new features, bug fixes and security updates (“**Major Version**”).
   * **Pa** is a patch level version that is focused on bug fixes and security updates. NVIDIA Run:ai version release dates are listed in the NVIDIA Run:ai product documentation.
2. NVIDIA Run:ai Components: NVIDIA Run:ai is built from 3 components: NVIDIA Run:ai Control Plane, NVIDIA Run:ai Cluster and NVIDIA Run:ai Command Line Inference (CLI). For full details about NVIDIA Run:ai system components, see [System components](https://run-ai-docs.nvidia.com/self-hosted/getting-started/overview#nvidia-run-ai-system-components).
   * NVIDIA Run:ai Control Plane, NVIDIA Run:ai Cluster & NVIDIA Run:ai CLI are always released together with the same version number.
3. Supported Environments: Enterprise Support applies to an NVIDIA Run:ai environment built with the following components:
   * NVIDIA Run:ai Control Plane of a version equal to or greater than the versions of each of the NVIDIA Run:ai Clusters.
   * NVIDIA Run:ai CLI of a version equal to the version on the NVIDIA Run:ai Cluster.
4. From time to time, NVIDIA Run:ai may provide deprecation notices under the product documentation of the applicable NVIDIA Run:ai version.
5. NVIDIA Run:ai support periods are governed by the terms of the [NVIDIA Cloud Agreement](https://www.nvidia.com/en-us/agreements/cloud-services/nvidia-cloud-agreement/) or [NVIDIA Software License Agreement](https://www.nvidia.com/en-us/agreements/enterprise-software/nvidia-software-license-agreement/), as applicable, including the [Service Specific Terms for NVIDIA Run:ai Control Plane Service](https://www.nvidia.com/en-us/agreements/cloud-services/runai-control-plane/).

Last update: March 22, 2026