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Product Support Policy

The product support levels for the NVIDIA Run:ai software are as follows:

Critical Bug Fixes
Important Bug Fixes

Full support

V

V

Extended support

V

-

End of support

-

-

  • Full support period: 12 months from the release date of a Major Version.

  • Extended support period: 6 months after the end of the full support period.

  • End of support: 18 months from the release date of a Major Version

For specific versions, see Product version lifecycle.

Notes:

  1. NVIDIA Run:ai may extend the support periods and/or otherwise amend this Product Support Levels Policy from time to time at its own discretion.

  2. Versioning: NVIDIA Run:ai versioning follows Semantic Version (SemVer) numbering scheme, “Ma.Mi.Pa”, where:

    • Ma.Mi is a major version that contains new features, bug fixes and security updates (“Major Version”).

    • Pa is a patch level version that is focused on bug fixes and security updates. NVIDIA Run:ai version release dates are listed in the NVIDIA Run:ai product documentation.

  3. Critical Bug: a bug that represents a severity 1 support ticket, as listed in the NVIDIA Run:ai support agreement. Important bug: a bug that represents a severity 1 or severity 2 support ticket, as listed in the NVIDIA Run:ai support agreement.

  4. Run:ai is built from 3 components: NVIDIA Run:ai Control Plane, NVIDIA Run:ai Cluster and NVIDIA Run:ai Command Line Inference (CLI). For full details about NVIDIA Run:ai system components see System components.

  5. NVIDIA Run:ai Control Plane, NVIDIA Run:ai Cluster & NVIDIA Run:ai CLI are always released together with the same version number.

  6. A supported NVIDIA Run:ai environment is built from:

    • NVIDIA Run:ai Control Plane of a version equal to or greater than the versions of each of the NVIDIA Run:ai Clusters.

    • NVIDIA Run:ai CLI of a version equal to the version on the NVIDIA Run:ai Cluster.

  7. From time to time, NVIDIA Run:ai may provide API deprecation notices under the product documentation of the applicable NVIDIA Run:ai version. For full details about NVIDIA Run:ai API deprecation notice and support policy see: NVIDIA Run:ai API policy.

Last update: Aug 6 2024

Last updated